Get to Know Us
Welcome to CredTech Consulting, your strategic partner in financial services. With over 36 years of experience, founder Susan Richards specializes in optimizing accounts receivable processes. We provide tailored COO and Business Development Services to collection agencies, debt buyers, and fintech companies. Trust us to facilitate debt sales while ensuring compliance and maximizing value for all parties.
"Proudly RMAI Certified – Demonstrating our commitment to industry standards and trusted practices."
"RMAI Certified – Upholding the highest standards in receivables management."
What Sets CredTech Apart?
Unlike traditional consultants who deliver thick reports and vanish, I work as your personal transformation coach. I get into the trenches, tackle the tough problems, and deliver results you can see and measure.
Think of me as your partner in reinvention—here to reimagine and rebuild your Outsource Strategy so it operates at its full potential, efficiently, compliantly, and profitably.
My Promise to YOU
I don’t just improve your company—I completely reinvent it.
Our Services
Sales & Operations Expertise for Collections and Debt Buying
Operational Consulting for Scalable Efficiency
Struggling with inefficient processes or exploring offshoring through Business Process Outsourcing (BPO)? We offer actionable insights to optimize back-office collections, redesign workflows, and ensure compliance—all tailored to your organization’s goals.
Sales Strategies to Drive Growth
We develop business development strategies that open revenue streams and foster key relationships with credit unions, community banks, and fintech companies. CredTech's approach focuses on building partnerships that deliver sustainable growth and improved performance in Accounts Receivable Management (ARM).
Who Can Benefit?
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Fintech Companies: Build resilient, scalable collection operations.
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Community Banks & Credit Unions: Solve inefficiencies in back-office collections.
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Debt Buyers & Agencies: Improve recovery rates through BPO and optimized strategies.
ABOUT OUR FOUNDER
Think of me as the Gordon Ramsay of the debt collection world—a no-nonsense, results-driven consultant who doesn’t just offer advice, but completely transforms struggling collection agencies, fintech, community banks, credit unions, collection agencies, and debt buyers from the ground up.
My approach? Part strategic overhaul, part performance makeover, and 100% laser-focused on turning underperforming operations into lean, efficient, and compliant powerhouses. I’m not here to drop a report on your desk and disappear—I embed myself in your organization, rolling up my sleeves to drive real, measurable change.
"As Seen On Fox and CNBC – Recognized for our trusted expertise and leadership in the ARM – Accounts Recovery Management industry and business consulting.”
